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Updated 3/20/20 For the safety of our team, we have reduced our in-office hours and shipping days to 3 per week. For items being returned to us, our refund processing guarantee time is extended from 7 days to 10 days to allow us additional time to "hold" a package before opening it and process your return. While we do not anticipate needing 10 days to process a return going forward, we want to make sure we do things are safely and timely as possible.
We are deeply honored to be a part of your wedding day. But sometimes a dress from our site is just not “the perfect match.” We understand and want to help you find the gown of your dreams. We offer a very flexible return policy for our dresses- just be sure to follow the guidelines below.
Step 1: You must contact us via email within 24 hours of signing for the delivery of your dress or accessories. (Note: The 24 hour deadline only applies to notifying us that you would like to return/exchange the dress. Additional details regarding shipping the dress back to us will be discussed in Step 2 below.)
Please include the following information in your email:
If we do not hear from you within 24 hours of signing for your wedding dress or accessories, we will consider it satisfactory and no refunds/returns will be accepted. All sales are final after 24 hours unless an RA# (Return Authorization Number) has been issued by us.
Step 2: We will respond to you within 24 hours of receipt of your request and issue you a Return Authorization Number (RA#). If we do not contact you during this time it means we did not get your e-mail.
Step 3: Once you’ve received the Return Authorization Number (RA#) ship the gown back to us. You are responsible for the return shipping and full insurance charges. When shipping your dress or accessories, include the RA# on the outside of the box.
Dresses or accessories that arrive outside of that time frame or do not have an RA# on the outside of the box will be refused and returned to sender without issuing a refund.
Step 4: All Refunds will be processed within 7 business days of receipt.
To qualify for a refund, all gowns must be received in the original condition as shipped. There must be no signs of wear, tear, stains, alterations or damage. After your dress or accessories passes our inspection, we will issue a refund for the original purchase price of the dress minus any discounts, shipping/customs charges and a 5% restocking fee (minimum $65/maximum $150) per dress or accessories. All refunds will be processed through the original form of payment. Refunds will not be given for items refused/returned to sender or marked un-deliverable and are subject to administrative fees in additional to our re-stocking fee.
***Dresses purchased through one of our payment plan options are not eligible for a full refund, store credit will be issued for any payment plan dress returned following the return guidelines above. Payment plan dresses are eligible for our Exchange program below.***
***Accessories purchased including but not limited to Cocktail Dresses, Bridal Belts, Veils, Jewelry, Sashes and Petticoats are eligible for exchange or store credit only. Bulk Purchases and Wholesale orders are eligible for exchange or store credit only. Notification of a return must be received in accordance with the Return policy outlined above. **
Our Made to Order collection offers the ability to customize your dress and design details for an additional fee. Any Made to Order dresses WITH custom changes are ineligible for a refund and are considered final sale at the time of purchase. Delivery dates are estimated and not guaranteed. Rush fees are non-refundable. Made to Order dresses without custom changes are eligible for an exchange or subject to a 40% cancellation if a cancellation request is received more than 24 hours after the initial purchase date.
We will gladly waive the restocking fee should you decide to exchange the dress or accessories for another one in our e-boutique. Additional shipping charges will apply for your new wedding dress or accessories.
Please refer to the individual return/exchange policy listed if purchasing on a secondary listing site.
Refunds for the product cost and shipping cost are non-refundable for undelivered packages or refused deliveries. This includes shipments returned to us for non-existent addresses, marked undelivered by the shipping company or un-paid duty and tax assessed by your country’s customs & import office, or confiscated by your country’s customs & import office for lack of payment. Only orders that follow our Return & Exchange policy as outlined above will be eligible for a return or exchange.