Worldwide Shipping

Here are some Frequently Asked Questions about our shipping policies. For more information, visit our FAQ page.

Is it safe to order online?

We understand purchasing your wedding dress or accessories online can save you a significant amount of money, but can also become stressful. We’re here to make your shopping experience as easy as possible.

We inspect our wedding dresses at the time of the listing and prior to shipment. We do our best to disclose as much information as possible in the description and with photos of the dress to assist you in finding the perfect dress.

If you are dissatisfied with your purchase, contact us immediately via email (within 24 hours delivery). All sales are final after 24 hours of delivery. We will discuss your situation and at our discretion, will consider options for exchange, store credit or refund. Items returned without authorization are refused and sent back to the sender. For additional information review our Return Policy (link)

How do I pay for my wedding dress or accessories?

We process all of our payments via PayPal. You may choose to use any major credit card (Visa, Mastercard, American Express or Discover), your PayPal account, or your checking account.

Will I have any additional charges?

Purchases made by brides in the United States (except California) will pay in full the price of the wedding dress and shipping/handling at the time of purchase. There will be no additional charges at the time of delivery. California Sales Tax will be added to all shipments within the state of California.

Purchases made by our International Brides will be responsible for any duty/customs/taxes incurred during the shipment of your dress or accessories. Payment will be collected at the time of delivery by the shipping company.

International Brides are encouraged to contact their local customs office for an estimate of additional charges, if any, will occur. Refunds will not be given for items returned to us due to delivery refusal, or refusal to pay custom/duty/tax charges at the time of delivery by the recipient.

How soon will I receive my wedding dress or accessories?

All of the wedding dresses in our inventory are ready for immediate shipment.  Unless otherwise noted, we will ship your wedding dress or accessories within 3-5 business days of receipt of payment.

Where do you ship?

We are pleased to ship to brides all over the world. Please send us an e-mail (link) with your location, to confirm availability. International shipments may incur additional duty/customs/taxes, which are the responsibility of the buyer.

What shipping methods do you use?

Standard shipping is UPS Ground for all shipments within the USA. For International Shipments we use Priority International Mail via the USPS. All dresses are shipped fully insured with a signature required for delivery. Accessories are shipped insured with tracking information (insurance and signature requirement are an additional charge).

Upgraded shipping to 3-day, 2-day and overnight is available. Send us an e-mail (link) if you’d like to make upgraded shipping arrangements.

Will the gown be safe getting to me?

All wedding dresses are shipped, fully insured for the purchase price of the wedding dress.  We also require a signature for delivery to ensure that your wedding dress will not be left unattended at the time of delivery.

Your items will be packaged with expert care to ensure a safe arrival. Should your wedding dress get damaged during shipment, your claim must be submitted to us within 24 hours of delivery.